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Privacy Policy

Last updated: 14 July 2026

This Privacy Policy explains how Clearwater Nutrition Pty Ltd ("Clearwater Nutrition", "we", "us", "our"), ABN 00 000 000 000, 42 Harbour View Drive, Sydney NSW 2000, Australia, collects, uses, discloses and protects personal information when you visit our website at https://bonetrremove.world/ or purchase our products.

1. What personal information we collect

We may collect the following types of personal information:

  • Identity and contact data: name, phone number, email address, delivery address.
  • Order data: product ordered, quantity, price, payment method (payment on delivery - COD).
  • Usage data: IP address, browser type, pages visited, time spent, referring URLs, device type - collected automatically via cookies and analytics tools.
  • Communications: messages you send to us via our contact form or email.

We do not collect health information, financial account details or sensitive personal information beyond what is listed above.

2. How we collect personal information

We collect personal information directly from you when you place an order, submit a contact form or communicate with us. We also collect usage data automatically through cookies when you browse our website. See our Cookie Policy for full details.

3. Legal bases for processing (GDPR Article 6)

Where the General Data Protection Regulation (EU) 2016/679 ("GDPR") applies, we process personal data on the following legal bases:

  • Contract performance (Article 6(1)(b)): to process your order and arrange delivery.
  • Legitimate interests (Article 6(1)(f)): to improve our website, prevent fraud and conduct analytics.
  • Consent (Article 6(1)(a)): for non-essential cookies (analytics, advertising). You may withdraw consent at any time via our cookie banner.
  • Legal obligation (Article 6(1)(c)): to comply with applicable laws and regulations.

4. How we use your personal information

  • To process and fulfil your order, including calling you to confirm order details before dispatch.
  • To respond to your enquiries and provide customer support.
  • To improve our website and user experience through analytics.
  • To comply with our legal and regulatory obligations.
  • To prevent fraud and ensure the security of our systems.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

5. Google Ads, Google Analytics and Remarketing

Our website may use Google Analytics and Google Ads (including Remarketing), operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. These services may use cookies such as _ga, _gid, _gcl_au and similar identifiers to measure website performance and, where consent is given, to show relevant advertising.

We implement Google Consent Mode v2. By default, all non-essential consent signals are set to "denied". Google Ads and Analytics cookies are only activated if you explicitly accept non-essential cookies via our cookie banner. You may change your preferences at any time.

For more information about Google's data practices, visit https://policies.google.com/privacy.

6. Disclosure of personal information

We do not sell your personal information. We may share it with:

  • Service providers: delivery companies, IT and hosting providers, analytics platforms - only to the extent necessary to provide services on our behalf.
  • Google LLC: for analytics and advertising services, subject to your cookie consent.
  • Law enforcement or regulators: where required by law or to protect our legal rights.

7. International data transfers

Some of our service providers, including Google, operate outside Australia and the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or the adequacy decisions applicable to Australia's Privacy Act 1988 (Cth).

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records are typically retained for seven (7) years. Analytics data is retained in accordance with the relevant service provider's default retention settings (typically 26 months for Google Analytics).

9. Your rights

Under the Australian Privacy Act 1988 (Cth) and, where applicable, the GDPR, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention obligations).
  • Object to or restrict our processing of your personal information.
  • Withdraw consent for cookie-based processing at any time.
  • Data portability (where technically feasible and legally applicable).
  • Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, contact us at info@bonetrremove.world.

10. Supervisory authority - right to complain

If you are located in Australia, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth). Contact details: www.oaic.gov.au, GPO Box 5218, Sydney NSW 2001, phone 1300 363 992.

If you are located in the European Union or European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

11. Security

Our website is served over HTTPS. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. No internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

14. Contact

For any privacy-related queries, contact us at info@bonetrremove.world or by post: Clearwater Nutrition Pty Ltd, 42 Harbour View Drive, Sydney NSW 2000, Australia.